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Privacy Policy

Responsible for the treatment

The data controller is ASTRA YACHTING SERVICES SL, CALLE SAN TELMO, Nº2, 07800, EIVISSA (ILLES BALEARS).

Privacy Principles

ASTRA YACHTING SERVICES SL is committed to working with you continuously to guarantee privacy in the treatment of your personal data, and to offer you at all times the most complete and clear information that we can. We encourage you to read this section carefully before providing us with your personal data.
If you are under fourteen years of age, please do not provide us with your data without your parents' consent.
In this section we inform you about how we handle the data of people who have a relationship with our organisation. Starting with our principles:
- We do not ask for personal information, unless it is necessary to provide you with the services you require.
- We never share personal information with anyone, except to comply with the law, or with your express permission.
- We will never use your personal information for purposes other than those stated in this privacy policy.
- Your data will always be treated with a level of protection that complies with data protection legislation and will not be subject to automated decisions.

We have drafted this privacy policy taking into account the requirements of current data protection legislation:
- Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons (GDPR).
- Organic Law 15/1999, of 13 December, on the Protection of Personal Data (LOPD).
- Royal Decree 1720/2007, of 21 December (RLOPD).

This privacy policy is dated 25 May 2018.
On the occasion of the modification of processing criteria, in order to make it easier to understand or to adapt it to current legislation, we may modify this privacy policy. We will update the date of the same, so that you can check its validity.

Processing that we carry out

PROCESSING OF CONTACTS
Purpose: To deal with your requests, requests or queries received from the web, by e-mail or telephone. To respond to your request and follow up on it.
Legitimation: Consent of the interested party.
Recipients: No data will be passed on to third parties.
Retention period: We will keep your data for the time necessary to comply with the purpose for which it was collected and to determine any possible liabilities that may arise from this purpose and the processing of the data.

PROCESSING OF CUSTOMERS
Purpose: To manage customer relations, invoicing and collection. Sending offers of products/services similar or complementary to those you have purchased from us.
Legitimation: Contractual relationship and legitimate interest.
Recipients: Your data will be communicated to the competent public administrations in the cases provided for in current legislation, and for the purposes established by said legislation. We will only communicate them to third parties if they are essential for the provision of the service.
Retention period: We will keep your data for an indefinite period of time once the period required by law has expired, or until you request the cancellation of the data.

MARKETING PROCESSING
Purpose: To provide you with information about products and services that we believe may be of interest to you. In each commercial communication you will have the opportunity to oppose this treatment by unsubscribing.
Legitimation: Consent of the interested party.
Recipients: No data will be passed on to third parties.
Retention period: We will keep your data for an indefinite period. We will cancel them if you request it, or if after a certain number of e-mails, you do not take any action.

HR PROCESSING
Purpose: To evaluate the curriculum vitae that you provide us with in order to consider you in the personnel selection processes that we may carry out.
Legitimation: Consent of the interested party.
Recipients: No data will be passed on to third parties.
Retention period: We will keep your data for a period not exceeding 5 years. 

VIDEO SURVEILLANCE TREATMENT
Purpose: Video surveillance of the facilities and labour control.
Legitimation: Legitimate interest of the data controller.
Recipients: The images may be communicated to the Security Forces and Bodies, Judicial Bodies and the Public Prosecutor's Office.
Retention period: We will keep your data for a period not exceeding 1 month.

Your rights

You have the right to ask us for a copy of your personal data, to rectify inaccurate data or complete them if they are incomplete, or delete them if they are no longer necessary for the purposes for which they were collected.

You also have the right to limit the processing of your personal data and to obtain your personal data in a structured and readable format.

You can object to the processing of your personal data in certain circumstances (in particular, where we do not need to process it in order to comply with a contractual or other legal requirement, or where the purpose of the processing is direct marketing).

Where you have given us your consent, you may withdraw your consent at any time. We will then stop processing your data or, as the case may be, we will stop processing it for that particular purpose. If you decide to withdraw your consent, this will not affect any processing that has taken place while your consent was in place.

These rights may be limited, for example, if in order to comply with your request we need to disclose information about another person, or if you ask us to delete certain records that we are required to keep by law or for a legitimate interest, such as for the exercise of a defence to a claim. Or even in cases where the right to freedom of expression and information must prevail.

You can contact us by any of the means indicated in the Data Controller section of this privacy policy, providing a copy of a document that proves your identity (usually your National Identity Card).

Another of your rights is the right not to be subject to a decision based solely on automated processing, including profiling that produces legal effects or affects you.

In the event of any breach of your rights, for example, if we do not comply with your request, you have the right to lodge a complaint with the data protection supervisory authority. This may be the one in your country (if you live outside Spain) or the Spanish Data Protection Agency (if you live in Spain).

Further information

Processing of your data outside the European Economic Area.
We may use the services of the following providers outside the European Economic Area for the processing indicated, but which are covered by the Privacy Shield agreement, approved by the data protection authorities of the European Union.

GOOGLE: Cloud services and email. More information: https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI

MICROSOFT: Cloud services, communication via Skype and email.
More information: https://www.privacyshield.gov/participant?id=a2zt0000000KzNaAAK

AMAZON: Cloud services. More information: https://www.privacyshield.gov/participant?id=a2zt0000000TOWQAA4

DROPBOX: Cloud storage, synchronisation and file sharing. Find out more: https://www.privacyshield.gov/participant?id=a2zt0000000GnCLAA0

MAILCHIMP: Management of e-mailing. For further information, please contact us: https://www.privacyshield.gov/participant?id=a2zt0000000TO6hAAG

WHATSAPP: Instant messaging and file sending service. More information: https://www.privacyshield.gov/participant?id=a2zt0000000TSnwAAG

Links to third party websites.
Our website may, from time to time, contain links to other websites. It is your responsibility to ensure that you read the data protection policy and legal terms and conditions that apply to each site.

Third party data.
If you provide us with third party data, you are responsible for informing them in advance in accordance with Article 14 of the GDPR.

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Cookies Policy

COOKIE INFORMATION
Cookies are files that can be downloaded to your computer by websites. They are tools that play an essential role in the provision of numerous information society services. Among other things, they allow a website to store and retrieve information about the browsing habits of a user or their equipment and, depending on the information obtained, they can be used to recognise the user and improve the service offered.

TYPES OF COOKIES
Depending on the entity that manages the domain from which the cookies are sent and processes the data obtained, two types of cookies can be distinguished: first-party cookies and third-party cookies.
There is also a second classification according to the length of time they remain stored in the client's browser, being session cookies or persistent cookies.
Finally, there is another classification with five types of cookies according to the purpose for which the data obtained are processed: technical cookies, personalisation cookies, analysis cookies, advertising cookies and behavioural advertising cookies.

COOKIES USED ON WEB
The cookies that are being used on this portal are identified below, as well as their type and function:
An own cookie of a technical type called PHPSESSID necessary for the correct browsing of the web pages.
Cookies from Google Analytics, a web analytics service developed by Google, which allows the measurement and analysis of navigation on web pages. In your browser you can see 4 cookies from this service. According to the above typology, these are own, session and analysis cookies. You can find more information about this and disable the use of these cookies at: http://www.google.es/intl/es_ALL/analytics/learn/privacy.html
No information about your personal data is obtained through web analytics, guaranteeing the protection of the privacy of the people who browse the website. The information obtained relates to the number of users accessing the website, the number of pages viewed, the frequency and repetition of visits, their duration, the browser used, the operator providing the service, the language, the terminal used, or the city to which your IP address is assigned. This information enables a better and more appropriate service to be provided by this portal.

HOW TO MODIFY THE CONFIGURATION OF COOKIES
You can restrict, block or delete cookies from this site or any other web page, using your browser. Each browser operates differently, the Help function will show you how to do this.

• Internet Explorer: http://windows.microsoft.com/es-xl/internet-explorer/delete- manage-cookies#ie=»ie-10″
• FireFox: https://support.mozilla.org/es/kb/Borrar%20cookies
• Chrome: https://support.google.com/chrome/answer/95647?hl=»es»

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Contact

Your journey starts here

Astra Services Contact

Get in touch with our Experts

Ibiza Headquarters

C/. San Telmo, 2
07800, Ibiza

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Bookings

Yacht Management

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FAQS

Frequently Asked Questions

Day Charters

Booking and charter duration:

  • How can I make a booking?

    To reserve a yacht, you can visit our website and select a boat from the options available. In the "Calendar" section, you can view live availability and select your preferred dates. Simply click on "Book" to proceed with your reservation.

    Alternatively, you may send an email to our charter team at This email address is being protected from spambots. You need JavaScript enabled to view it. with details such as the desired date, number of people, and approximate budget. Our team will then provide you with a selection of available boats.

    To secure your reservation, you will be required to make a reservation deposit using either a bank transfer or credit card. Once the deposit is received, the yacht will be reserved exclusively for you. We will then send you full details and instructions by email.

  • What is the duration of the charter?

    The duration of the day charter is 8 hours, starting from the scheduled departure time and ending before sunset.


Rental options and policies:

  • Is it possible to rent a boat without a captain?

    No, we do not offer boat rentals without a skipper. All of our boats are chartered with a captain..

  • Is it possible to rent a boat for a few days?

    Yes, it is possible. You can check the availability of our boats by using the online calendar on our website.

  • Is it possible to rent a boat for a half-day?

    Yes, you can rent a boat for a half-day. However, please note that the price will be the same as for a full day rental.
    We can offer a discount on the half-day rental price during low season in April and September-October.

  • What is your cancellation policy?

    If weather is bad at check-in (wind over 25 knots and/or raining during check-in), booking can be postponed or fully refunded. Captain can cancel the charter if safety is a concern.


    Refunds based on cancellation timeframe:

    • 100% if 14+ days before
    • 75% if 14 - 7 days before
    • 50% if 7 days - 24h before
    • 25% if less than 24h before
    • No refund in case of a no-show

Group size and special arrangements:

  • What is the children policy?

    Please note that children are counted as adults in terms of boat capacity. Prior to your charter, please inform us of the ages and heights of your children, so that we can provide suitable life jackets for them.

    Additionally, we would like to remind you of the following guidelines for children:

    • Children should always be accompanied by an adult while on the boat, as it is not the responsibility of the crew.
    • Children should remain seated when the boat is moving.
    • It is recommended to rent a boat with enough shade and an extra cabin, so that children have a place to rest and seek shelter from the sun.
    • Sun hats, sunglasses, and high-factor sun protection should be brought for children.
    • Do not allow children to jump in the water when the engine is running.
  • Why is 12 the maximum number of people allowed on a chartered boat?

    In accordance with Spanish law, the maximum number of people allowed on a chartered boat is 12, including the crew. Additionally, the maximum number of people allowed on board may be limited by the boat's charter permission, which varies depending on the vessel. Please refer to the specifications of your chosen boat for more information on the maximum number of people allowed on board.

  • What if our group consists of more than 12 people?

    Under Spanish law, only 12 people, including the crew, are allowed on chartered boats under the Spanish flag. Therefore, we suggest that groups larger than 12 people consider renting two or more boats, depending on the number of guests.


Safety, insurance, and onboard assistance:

  • What happens if the weather is bad on the day of my charter?

    In Ibiza, the weather is generally suitable for charters during the summer season. However, if the wind gusts are 25 knots or more, or if it is raining at the scheduled departure time, the weather conditions are considered unsuitable for a charter. In such cases, we will try to reschedule your charter for the earliest available date or offer you a full refund.

  • What if I miss my charter due to unexpected problems?

    If you miss your charter due to unexpected problems, such as illness or travel delays, we are sorry to inform you that we cannot offer a refund for last-minute cancellations. This is because the boat is reserved and prepared exclusively for your use. However, if you need to cancel your charter in advance, please contact our charter team, and we will do our best to assist you.

    Refunds based on cancellation timeframe:

    • 100% if 14+ days before
    • 75% if 14 - 7 days before
    • 50% if 7 days - 24h before
    • 25% if less than 24h before
    • No refund in case of a no-show
  • Am I insured in case of any accidents?

    Yes, all of our boats have complete charter passenger insurance. In case of any accidents, you will be covered by the insurance policy.

  • Is there first-aid on board

    Yes, all of our boats are equipped with first aid kits.


Costs, payment, and tipping:

  • Do I need to tip the crew?

    Tipping the crew is purely voluntary and is at your discretion. It is not mandatory to tip, but if you feel that the crew provided exceptional service and you wish to show your appreciation, you are welcome to do so.

  • What is included in price?

    INCLUDED:

    • VAT (21%)
    • Professional skipper
    • Final cleaning
    • Insurances (incl. passenger insurance)
    • Towels
    • Welcome package (water, soft drinks, beers, dry snacks)
    • Snorkelling equipment

    NOT INCLUDED:

    • Fuel, paid at check-out according to consumption.
    • Mooring at any secondary port
    • Any special arrangements (flowers, fruits, special drinks, catering, water toys)

    There are no hidden costs.


Food, drink, and entertainment

  • Can I bring my own food and drinks?

    Yes, you are allowed to bring your own food and drinks on board. However, please keep in mind that certain foods are not allowed on board due to the possible damage they may cause to the wooden deck. These include crisps, oily foods, and red wine.

  • Is there music onboard?

    Generally, the majority of boats come with a sound system. Please refer to the specifications of your selected boat for more information.

  • Could you reserve a table at a restaurant for us?

    Based on your chosen route, we can suggest the best restaurant for your group and make a reservation on your behalf.

  • Is it possible to cook on the boat?

    It depends on whether the boat is equipped with cooking facilities. Please can check the specifications of your chosen boat. However, most of our clients prefer to dine at one of the beach restaurants in Formentera or Ibiza. Alternatively, you can request catering to be provided on board if you wish.


Activities and equipment

  • Which routes would you recommend for our boat trip?

    Our boat crew would be happy to choose the best route based on your specific requirements and preferences, as well as taking into account the weather conditions on the day of your charter.

  • Will our captain speak English?

    Yes, all of our crew members speak English.

  • Can I rent water toys?

    Our charter team can assist you with the rental of a Sea Bob or Paddle Surf. Please note that the rental of water toys is not included in the price and will incur additional costs.

  • What activities do you normally do during the charter?

    The options are varied, but many of our clients prefer to spend the day visiting Formentera and its neighboring island of Espalmador with crystal-clear waters and white sandy beaches, followed by lunch at one of the best beach restaurants. Our team will be happy to provide advice on the best routes and activities based on your preferences, and can even book a restaurant for you. Our skippers have extensive knowledge of the waters around Ibiza and will ensure that you make the most of your charter.


Special requests and accommodations:

  • Am I able to make any special requests, such as flowers, live music or catering?

    Please contact our charter team, and we will be pleased to advise you on what is possible for your selected boat. Please note that any additional requests or extras are not included in the rental price.

  • Can I bring my pet?

    We regret to inform you that pets are not permitted on board our vessels as per our safety regulations.

  • Can we embark at our villa instead of going to the port?

    We usually advise our guests to board and leave the boat from the port's legal mooring. However, we could check if it's possible to pick you up from your villa depending on factors such as safety, fuel costs, and sea conditions. Just let us know the location you have in mind, and we'll try our best to accommodate your request.

    Please note that the time taken for the transfer from the boat's mooring to your villa and vice versa will be counted towards the 8-hour duration of the charter.


Packing and dress code

  • What is the dress code for the boat trip?

    There is no specific dress code, but please keep in mind that shoes are not permitted on board. Additionally, please note that for restaurant reservations, many establishments do not allow swimwear alone.

  • What items should I bring with me on board?

    Please remember to bring your swimwear, sun cream, and head coverings.

    If you are prone to seasickness, don't forget your medication.

    Our boats include some complimentary drinks, snacks, towels, and snorkeling equipment in the price. You are welcome to bring additional food and drinks on board, but please keep in mind that certain foods are not allowed due to the potential damage they may cause to the wooden deck. These include oily foods, crisps, and red wine.

  • Do I need to bring towels with me?

    No, you don't need to bring towels as all of our boats have them available on board.

Weekly Charters

Financial aspects and damage deposit

  • What is APA?

    The APA (Advance Provisioning Allowance) system simplifies provisioning the yacht with a straightforward record keeping system. It covers expenses for food, drinks, fuel, crew tips, extra activities and other client requests, amounting to 25-30% of the charter fee. The Captain keeps track of receipts, expenses and provides a detailed account at the end of the trip. Any unused amounts will be refunded.

  • How much is the damage deposit?

    The amount of the damage deposit varies for each yacht. However, please note that in the majority of damage cases, insurance will cover the costs.

  • When do I get my damage deposit back?

    Your damage deposit will be returned to you at the end of your charter.


Crew accommodations and preferences

  • Where do the crew members sleep?

    The crew typically sleeps in their own designated cabins, which are usually situated in the bow or sometimes in the aft of the vessel. These cabins have direct access from outside the guest area, ensuring greater privacy for guests. Each crew cabin comes equipped with its own toilet and shower facilities.

  • What is a Preference List?

    The Preference List is a helpful tool for ensuring that the crew can adequately prepare for your arrival on the boat. By providing a list of your preferences in advance, the staff can ensure that they have enough supplies and beverages for everyone and can also accommodate any dietary restrictions or allergies you may have. This list is designed to ensure that everything is taken care of and that your stay on the boat is as comfortable and enjoyable as possible.

Do you still have questions left?

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About Us

We are committed to providing an unparalleled level of service

About Us

Experience the ASTRA difference:

Unparalleled service for an unforgettable journey

Astra Yachting Services S.L. offers a full range of services for yacht owners through our proven network of selected suppliers specialized in various nautical sectors.

Our «Yacht Family Office» service model meets all yacht owners’ needs with its unique concept and core family values of responsibility, honesty and openness.

These values are rarely found in the yachting industry, but are of paramount importance to us for the long-term relationships with our customers.

Our company core business is to provide yacht owners with a full comprehensive, 360 degrees “all-in-one” yacht management service.

Professional, and efficient service covering all yacht owning aspects: administrative, maintenance, legal, berth arrangements, skippers and charter activity. In other words: “The yacht owner enjoys his yacht; Astra Yachting Services takes care of the rest

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Our alliance comprises carefully selected professionals with expertise in various yachting segments, creating a group that caters to all the needs of yacht owners and their vessels. Our team provides the highest level of service, ensuring that every aspect of yacht ownership is taken care of.

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